You are responsible to represent the person, not yourself. You are standing in for the person, to get their needs totally met, to speak for them. It is not your position to be overly nice to whoever you are talking to and so accommodating of their situation that you compromise the position of the person you are supposed to be representing. There may be two sides to a story but you need to be clear which side you stand on; it is the person’s. It is your duty to be assertive on behalf of the person you represent, even if it doesn't come naturally to you. Anything else will lead to the potential negation or minimising of the person's reality. Compromise concerning health or symptom experience is unacceptable. You need to be polite but you don't need to be popular; you need to be assertive for the truth however uncomfortable that makes you feel. You can't make everyone happy necessarily. The person you are trying to please is the person you are advocating fo...